Terms of Service

1. What this is

ChosenRole helps you build resumes, cover letters and applications from a record of your own career that you verify. By creating an account you agree to these terms. If you don’t agree with them, don’t use the service.

2. Your account

You must be at least 16 and provide accurate registration details. You are responsible for keeping your password and your capture link private — anyone holding either can act as you. Tell us promptly if you think someone else has access.

3. Your content is yours

You keep all rights to your career facts, resumes, letters and everything else you put in. You grant us only the licence needed to run the service for you: storing your content, processing it, and sending the relevant parts to our AI provider to generate the output you asked for. We do not use it to train models and we do not sell it.

4. Truthfulness — your responsibility and ours

The service is built so the AI can only write from facts you have verified, and asks you for numbers rather than inventing them. That is a design commitment we take seriously.

It is not a guarantee. AI systems make mistakes, and wording can drift from what you meant. You are responsible for what your resume says. Read every document before you send it. If something in it is not true about you, do not send it — and please report it so we can fix it.

5. No promise of a job

We help you present your experience well. We do not promise interviews, offers, or that any employer’s software will read your document a particular way. Resume scores, match percentages and fit ratings are informed opinions, not predictions.

6. Acceptable use

Don’t use ChosenRole to:

• Build a resume for a fabricated identity, or claim credentials you do not hold.
• Upload someone else’s personal information without their permission.
• Break into, overload, or probe the service outside a coordinated disclosure.
• Resell or redistribute the service or its templates as your own product.

We may suspend an account that does these things. Where it is safe and lawful to do so, we will tell you why first.

7. Plans and payment

The free plan includes one resume and the features listed on the pricing page, with no card required, and it does not expire. There is one paid plan at $30 a month, billed in advance, renewing automatically until you cancel.

How to cancel: open Settings and click Cancel subscription. It takes you straight to your billing page — one click, no phone call, no retention offer, nobody to talk to. Cancelling is at least as easy as signing up was, deliberately.

How you will know it worked: when you come back, Settings says your subscription is cancelled, and we email you a confirmation you can keep or print. If it still shows the paid plan, reload the page. If it still shows it a minute later, email support@chosenrole.com and we will sort it out by hand. You will not be charged again either way.

When it ends: your card is never charged again. You keep the paid plan until the end of the period you have already paid for, so cancelling three weeks into a month leaves you the last week. Nothing you have written is deleted, and anything you have exported stays yours.

AI allowances: the free plan includes 40 AI runs a month and the paid plan 300. A run is anything that calls the model — grading, Auto-Improve, tailoring, the interview, the assistant. Editing your work, every template, and PDF and Word export are unlimited on both plans and are not counted.

Both allowances reset at the start of each calendar month. If you reach one, further AI runs stop until it resets; we will not pretend otherwise, that is a limit rather than a nudge. Nothing you have written is affected and every non-AI feature keeps working. On the free plan the paid plan lifts the limit; on the paid plan there is nothing above it to buy, so email us and we will talk to you like a person.

These exist because there is a single AI budget for the whole service. When it is exhausted, AI features stop for everyone, so an unmetered plan would spend other customers’ capacity. For the same reason, when that budget runs low, free accounts are paused before paid ones.

Refunds are a separate thing from cancelling. Cancelling stops the next charge. It does not return the last one. Refunds work two ways, and you can use whichever fits.

Within 7 days of a payment: email support@chosenrole.com and we will refund it in full. No reason needed and none asked for.

Within 30 days of a payment: if the service does not do what this site says it does, tell us what it failed to do and we will refund that payment in full. We would rather return your money than keep it on a misunderstanding.

There is no usage limit on either, no first-time-customers-only clause, and no fee for asking. Outside those windows we do not refund; cancelling stops the next charge and you keep the period you have already paid for. We do not prorate a month, because taking back the days you paid for is worth less to you than keeping them.

If we change prices, existing subscribers keep their price until the end of their current period and are told before it renews.

8. Exports and getting your data out

Documents you export are yours to keep and use, including after you cancel. Deleting your account removes your data as described in the Privacy Policy. Export anything you want to keep before you delete — we cannot recover it afterwards.

9. Availability

We aim to keep the service running but do not promise uninterrupted availability. Features that depend on outside services — AI generation, job boards, email — can fail for reasons outside our control.

10. Liability

The service is provided as is. To the extent the law allows, our total liability for any claim relating to ChosenRole is limited to what you paid us in the 12 months before the claim. We are not liable for lost job opportunities, lost earnings, or indirect losses.

Nothing here limits liability that cannot lawfully be limited, including for fraud.

11. Ending the agreement

You may stop using ChosenRole and delete your account at any time. We may end the agreement if you materially breach these terms, or if we discontinue the service — in which case we will give reasonable notice and refund any unused prepaid time.

12. Changes and governing law

We will give notice in the app before material changes take effect. These terms are governed by the laws of the State of California.

13. Contact

support@chosenrole.com